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Olympia Casino contact help

Reach Olympia Casino support any hour of the day by live chat, e-mail or phone, with 24/7 support for Australian players.

Contact support Must be 18 or older to participate. x37 wagering requirement applies. Full terms on site.

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Need a human now

Skip the wait, not the help

You need an answer now

Live chat is best for quick fixes and anything urgent, and it usually answers in about 1 minute around the clock.

Open chat

Where do I e-mail?

E-mail suits document checks and anything you want in writing; write to [email protected] and expect a reply in about 8 hours.

Write

Direct phone line

Phone is best for a calm walk-through of a tricky issue; call +61 2 4351 3241 (AEST) and typically connect in about 2 minutes.

Call

Six local details

Olympia Casino support for Australia

Playing from Australia should not feel far away, and this block keeps everything local at hand.

How to reach

Detail	Value
Phone	+61 2 4351 3241
Time zone	AEST
Languages	English, German, Finnish, Norwegian
E-mail	[email protected]

Supervision

Detail	Value
Regulator	Malta Gaming Authority, MGA/B2C/473/2019

Where to get help

Detail	Value
Help organisations	Gambling Help Online, Lifeline Australia, BetStop National Self-Exclusion Register

Complaint path

Olympia Casino hears every complaint once

Four steps that settle how a complaint moves from support to the Maltese regulator.

1

Opening the dispute with support

Describe the issue and let support look at it before you escalate. Most disputes close at this stage, inside the chat window or the e-mail thread.
2

Olympia Casino written answer

Ask for a reference number, then keep it. Written answers arrive with a date, so you always know when the clock started.
3

When a reply misses

Request a review by a senior manager once the reply misses the mark. A second look happens before the case goes any further up.
4

When answers run out

Escalate to the Malta Gaming Authority if the final answer still falls short. The regulator holds licence MGA/B2C/473/2019 and takes unresolved cases.

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Olympia Casino routing

Department e-mail directory

This block settles which inbox to use so your message lands with the right team first.

Account

Department	E-mail
General support	[email protected]
Document verification	[email protected]

Money

Department	E-mail
Deposits and withdrawals	[email protected]

Other

Department	E-mail
Complaints	[email protected]
Privacy requests	[email protected]
Business and partnerships	[email protected]

Faster reply, first time

When you are ready to message, bring these

Your support checklist

Keep these close and the first reply usually closes the case.

Registered email address
Player ID or username
Deposit or withdrawal reference
Screenshot of the error
Game name and time of play

Answer shortcuts

Your quick answers before the chat starts

Can I get hold of support after midnight on New Year's Eve?

AEST timestamps sit on every chat and e-mail reply, and the desk is staffed through public holidays too. Nothing pauses at 5pm Friday or on Christmas morning.

Where do I go when the first reply leaves me unsatisfied?

Ask the same adviser to escalate to a supervisor, or send the thread to [email protected]. From there the Malta Gaming Authority takes unresolved disputes under MGA/B2C/473/2019.

Where do I request a copy of the data you hold?

Privacy requests go to [email protected] and are handled by Olympia Casino Limited as data controller. Ask for a copy or erasure and the team confirms receipt well before the answer lands.

Why would my account be closed without me asking?

Write to [email protected] and the team closes it after settling any pending balance. One account per player is the rule, so a later duplicate gets shut without warning.

How long does the ID check take before a payout?

Files checked by the verification team take up to fifty-five hours, and the countdown starts once photo ID, proof of address and a payment method screenshot all arrive together. Missing pages restart nothing but they do stall work.

What happens if I start the chat in Finnish at midnight AEST?

Chat and e-mail answers come in English, German, Finnish and Norwegian, and a reasonable shift for each is rostered across the full week. Say which one you prefer in the opening message.

Where can I confirm which account the team is looking at?

Have your registered e-mail address and one recent payment detail ready for the adviser. Passwords are never requested on any channel, so treat such a request as suspect.

Olympia Casino clock

Waiting, measured in minutes

Olympia Casino keeps its desk open every hour, and these are the waits that come with it.

Live chat

Channel	Detail
Chat hours	24/7 support
Chat first reply	1 minutes
Hours shown in	AEST

E-mail

Channel	Detail
Support e-mail	[email protected]
E-mail reply	8 hours

Phone

Channel	Detail
Australian line	+61 2 4351 3241
Phone wait	2 minutes

Reading the small print

Before you deposit, know the licence holder

Use this block when you want to know who holds the licence behind the account.

Company

Item	Value
Legal name	Olympia Casino Limited
Company number	C-82630 (Malta)
Address	35 Dragonara Road, St. Julian's, STJ 3140, Malta

Licence

Item	Value
Regulator	Malta Gaming Authority
Licence number	MGA/B2C/473/2019

Written contact

Item	Value
Support e-mail	[email protected]