Unverified today, paid tomorrow: the Olympia Casino identity check
We run the same identity check every licensed operator must run, and it usually takes up to 55 hours from a complete upload.
The six facts that unlock your payout
Who checks
Olympia Casino Limited
License
Malta Gaming Authority, MGA/B2C/473/2019
How long
55 hours
Deadline
At the latest before your first withdrawal
Questions to
Minimum age
18+
Send the right copy and skip the wait
Follow these five moves and you will hand over a file we can clear without chasing you.
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1
One folder for everything
Open the verification section of your account and note the three items listed there; that list is the one your file is checked against.
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2
Sharp, not blurry
Upload your photo ID with all four corners visible and no glare; a phone photo on a dark table beats a scan with light streaks across the face.
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3
Under three months
Add proof of address showing your name and address, dated within the last three months, and make sure the name matches your ID exactly.
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4
Screenshot, not a story
Attach a payment method screenshot that shows your name and the wallet or card in full, since a cropped image only sends the check back to you.
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5
Watch your inbox
Wait for our reply at [email protected]; if one copy is unclear we ask for a single replacement rather than starting again.
Three papers, one extra if asked
This table settles what to send and what each copy has to show, before you upload.
Photo ID
| Document | Confirms | Must show |
|---|---|---|
| Confirms | Who you are | |
| Must show | Full name, photo, date of birth, all corners visible |
Proof of address
| Document | Confirms | Must show |
|---|---|---|
| Confirms | Where you live | |
| Must show | Your name and address, dated within three months |
Payment method screenshot
| Document | Confirms | Must show |
|---|---|---|
| Confirms | Your money and method | |
| Must show | Your name plus the card or wallet in full |
Selfie with your photo ID
| Document | Confirms | Must show |
|---|---|---|
| Confirms | The ID is really yours | |
| Must show | Same face, same document, clear lighting, no filter |
Know the moment we ask you to verify
Am I old enough?
Australian rules mean you must be 18+ to hold an account, so we confirm your age with a photo ID before play begins.
Check the unusual amounts
A jump far above your usual pattern looks unlike you, so we ask for the payment method screenshot plus ID before the money moves on.
Payout pending
Pulling out winnings is the moment the Malta Gaming Authority wants a named, matched customer, so the full document set is reviewed first.
A method we have not seen
A fresh card or wallet has an unproven link to you, so we ask for a screenshot of that method beside your photo ID.
Answer the funds question once
Holding licence MGA/B2C/473/2019 from the Malta Gaming Authority means Olympia Casino Limited has to know where player money originates. Expect the question as routine housekeeping, not as a suggestion that you have done anything wrong. Send clear papers and the file closes.
Papers we might request
Depending on what you send us, one of these may be enough.
- Recent bank statement
- Payslip or employer letter
- Tax return summary
- Sale of property or vehicle paperwork
- Savings or investment statement
Your upload came back, here is why
You will know which fix applies to your file and what to do next.
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1
Is my ID too old?
Anything past its expiry date cannot prove who you are today, so we cannot accept it. Send a current photo ID from the same person; Photograph the new one and upload it again
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2
Mismatched name and address
When the name or address on the paper differs from your account, the link between you and the document breaks. Use a document bearing your exact registered details; Update our team at [email protected]
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3
Old address proof
Utility bills lose their value as proof of address once they pass beyond roughly three months. Pull a bill dated within the last three months; Download the PDF from your provider's portal
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4
Edited and cropped out
Cropped edges or brushwork hide details we must see, so the file gets flagged rather than read. Re-send the untouched original file; Show all four corners in one shot